our primer on AI in legal revenue management
Smart Lockup Assistant
Empowering fee earners as revenue managers
- Reduce lockup and free up cash
- Improve realisation and reduce write-offs
- Save fee earners’ valuable time
- Unlock gains equal to +5pp revenue growth
2023 cohort member of
As featured in
How does it work?
Senior fee earners moonlight as revenue managers. Smart Lockup Assistant makes it easy for them to excel in that second job and achieve unprecedented efficiency.
The Assistant represents a paradigm shift in software: it autonomously brings suggested actions to fee earners, instead of relying on their instructions.
Fee earner-centric
A next-generation system to help busy fee-earners optimise lockup and realisation on every matter.
Driven by adaptive AI
Alerts fee earners of opportunities to improve outcomes inferred by our AI.
More than merely efficient
Designed to motivate and unlock better revenue decisions (in addition to saving valuable time).
Fee earners with better lockup outcomes
Our Adaptive AI learns revenue management tactics (e.g. propensity to update scope/estimate, to bill or to support credit control, given matter descriptive parameters) of the fee earners with better lockup outcomes and steers the rest of their peer groups to adopt similar approaches.
Our system is assistive by design, so that the human always remains in control. Indeed, our models treat user interactions as an additional input – that creates a positive feedback loop that reinforces the algorithm.
Embedded architecture
Agent layer
Alerts fee earners of revenue deterioration risks (promoting engagement / avoiding fatigue) & helps take the next step
Delivered via email or MS Teams
MI layer
Individual performance visibility, available at an unprecedented level of granularity
Admin console and PowerBI integration
AI data layer
Continuously scans matter lifecycle for factors that cause revenues to deteriorate and activates the Agent
Connected to your Practice Management System
Our system draws on Nobel prize-winning behavioural decision science to reduce cognitive effort, aid decision-making and remove friction.
- Contextualise: link individual decisions to firm-wide financial outcomes
- Turn decisions into opt-outs: make the better choice easier, preserve autonomy
- Make it a team sport: introduce scores and leaderboards to drive engagement
- Reduce friction: automate follow-on actions whilst keeping the human touch
Our story
We are on a mission to redefine knowledge work. Our core thesis is that knowledge workers tend to, in fact, have more than one job and those multiple responsibilities compete for their attention. Take lawyers as an example – in addition to their core mission of providing client advice, they are responsible for matter management, compliance oversight and business development to name a few. We want to alleviate the burdens of those second jobs whilst keeping knowledge workers in the loop and in control.
We have been there ourselves: our founding team is made up of a former surgeon (turned engineer), a (reformed) investment banker and a scientist-consultant. And we know how to solve this problem: we are building a decision assistance system powered by a blend of advanced machine learning and behavioural sciences.
Enterprise-grade security
ISO 27001 UKAS-accredited certification
ISO 27001 is the most widely used international standard that specifies requirements for an Information Security Management System (ISMS). We are proud of our ISMS and use auditors certified by the United Kingdom Accreditation Service (UKAS).
Regular grey-box penetration testing
We work with CREST-certified cybersecurity specialists who regularly undertake grey-box penetration testing of our systems, through us disclosing our entire public facing attack surface. Our most recent report praised our “very strong security posture”.
General Data Protection Regulation
We are fully compliant with the GDPR and are registered with the Information Commissioners Office (ICO), number ZB406049. We have a Data Protection Officer (DPO) responsible for ensuring that data processing meets both current and evolving standards.
Cloud native infrastructure
We are fully cloud-based, using the latest technologies and best practices. We use Amazon Web Services (AWS) to ensure that our infrastructure is highly available and resilient, completely segregating production from software development lifecycle environments.
Data encryption standards
We enforce the use of Transport Layer Security (TLS) 1.2 or higher for all connections to our services. We also encrypt all data at rest using the Advanced Encryption Standard (AES) 256-bit encryption algorithm. We utilise AWS managed data storage services.
DevSecOps culture
We are proud of our DevSecOps culture and practices, with security embedded into our software development lifecycle. We use automated tools to scan our code and dependencies for vulnerabilities and misconfigurations.
Enterprise in-app security
With easy to configure, granular user permissions controls and detailed access and event logging of every action, we make our customers’ own information security requirements easy to meet and integrate into their existing stack.
Best in class authentication
We leverage Auth0/Okta for Identity Provision, enabling us to offer enterprise-grade Single Sign On, strong password enforcement, Multifactor Authentication (Timed One-Time Password), bot protection, clickjack protection, domain whitelisting and much more.
Internal InfoSec controls
We undertake background checks on all our staff and sign Non-Disclosure Agreements at onboarding to protect customer data. We monitor all devices using Mobile Device Management software with CrowdStrike Falcon next-generation antivirus installed on every machine.
Get in touch
We are looking forward to speaking with you!